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NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs.

Attorney General Eric Holder has picked prosecutor John Durham to investigate CIA mistreatment of terrorism suspects. The decision comes as the Obama administration releases a newly unclassified CIA report detailing the agency's treatment of terrorism suspects.

A new National Intelligence Estimate concludes that al-Qaida and the home-grown cells that claim allegiance to it pose a greater threat to the United States than they have in several years.

"Cleaning Your City" is a radio show in Afghanistan where the hosts field complaints from citizens, and call people in power to fix the problems. NPR's Melissa Block talks to co-host Massood Sanjer.

Musician Mikel Jollett writes of his young years spent in the Synanon cult and how music helped him overcome these dark days, but misses a chance to discuss music as art and the ideas guiding him now.

NPR's Scott Simon talks to Bonnie Docherty, senior arms researcher at Human Rights Watch, about the group's call for a pre-emptive ban on fully autonomous weapons.

In his episodic memoir, Will Boast meets the siblings he never knew while navigating family deaths and secrets. Critic Ellah Allfrey finds Epilogue conceptually ambitious, but lacking in execution.

Rowling studied real criminal case studies to write the latest in the Cormoran Strike mystery series — "It was horrible," she says. But writing under a pseudonym remains "a very private pleasure."

Viet Thanh Nguyen grew up in America with war movies like Apocalypse Now and Platoon, which offer accounts of the war focusing on Americans. His new novel, The Sympathizer, follows a Vietnamese spy.

The Detroit auto companies made another pitch to the Senate Banking Committee for massive loans to keep operating. They were more contrite than last month and offered a lot more details. But it is still unclear whether they will get the $34 billion they say they need to keep going. The auto executives will appear before the House Financial Services Committee Friday.