If you’re one of 3.4 million E-ZPass account holders and you have questions or concerns, you may want to mark your calendars for an upcoming event later this month.
The New York State Thruway Authority announced today that they’re holding E-ZPass and tolls by mail outreach days at the Western New York Welcome Center on Grand Island.
Assistant Public Information Officer, Kelly Holland, said representatives will be on site to meet with customers one-on-one on September 29 between 1 and 7 p.m. and on September 30 between 9 a.m. and 1 p.m.
“I do urge any customers who plan to attend to come as prepared as possible,” Holland said. “They're going to want to have their address handy, license plate number, E-ZPass or tolls by mail, account number, or violation number and a description of the issue. The more information they come with, the better we're going to be able to serve them in a timely manner.”
The Thruway Authority hosted a similar event at the same spot in 2019, which was "a great success" according to Holland.
"We met with dozens of customers, so we're thrilled just to be able to bring that back and do that again. It is important for us to be able to connect, and when we can't do that every day in-person, an event like this allows us to do that one-on-one."
The Welcome Center is accessible from the Niagara Thruway (I-190) at exit 19.
